I’ve got this deal with T-Mobile: I pay them £x and in return they give me “unlimited” mobile broadband on top of cellphone service.
Only it isn’t unlimited, is it? There’s a “fair use policy”, which isn’t very fair at all. If you look here, you’ll see what these unfair use policies entail: details vary a little from plan to plan, but the upshot is the user has a “maximum allowance” of data transfer – these allowances can be as small as 40MB per day! – and if you exceed this allowance (by using a mobile internet device for its proper purpose – ie accessing the internet) T-Mobile “restricts” your ability to use the web!
Here’s the message you receive if you attempt to access the internet once your allowance is used up:
Notice from T-Mobile
You’ve now exceeded your internet Fair Use Policy
At T-Mobile we want to give you our customers the best service possible.
Our Fair Use Policy (FUP) helps us do this and also means we don’t have to charge any run on rates. We will never ask you to pay more than you agreed, so you’ll always know how much you’re paying and never get an unexpected bill.
Each internet option comes with its own Fair Use Policy. We’ve already sent a text message letting you know you had reached 80% of your FUP, and now you’ve used over 100%.
You will continue to be able to use your internet for unlimited browsing. That means you’ll still be able to browse websites, login to Facebook, check your Hotmail or catch the news on the BBC.
For the time being, however, between 4pm and midnight you won’t be able to do other heavy usage activities such as watching videos or downloading applications. Before 4pm and after midnight your internet service will continue to run as normal.
Your Fair Use Policy duration depends on how you purchase your internet. When your Fair Use Policy begins again, either at the start of the next calendar month or your next purchase, it will be reset to 0 and your service will return to normal.
So “between 4pm and midnight you won’t be able to do other heavy usage activities such as watching videos or downloading applications”… or, indeed, downloading files from remote machines, or any email attachments that T-Mobile classify as “large”, nor can I upload “large” files… and this ridiculous state of affairs will continue until the end of the calendar month – unless, of course, I’d like to pay extra to get a larger “allowance” (though none have a particularly large allowance as far as I can see). And T-Mobile also bans the use of instant messaging over their network. No doubt because the availability of IM would eat away at their lucrative business of selling SMS to teenagers.
Because that’s what all this “fair use” crap is about, of course. The policies are full of bull like “We’ll monitor how much you send and receive each calendar month so that we can protect our network for all our customers”. But what it all means is that T-Mobile can try to guarantee all of their customers a little internet access at the expense of those who need to use the internet a lot.
I realize this is all standard operating policy now with internet service providers, so I shouldn’t complain about T-Mobile in particular. But I will complain about T-Mobile because they’re the bastards who are screwing with me right now! And I’ll also give Vodafone a special mention as I’ve suffered at their hands too. But they are all a bunch of wankers. Seems to me that there’s a cartel in operation, fixing prices amongst themselves so there’s nowhere for a cost-conscious customer to go. And of course, like the flock of stupid sheep we are, we hand over our hard-earned dosh to the robbers when we should be handing them their own heads.
But maybe they’re not all on the take – at least, perhaps some of the thieves are a little less dishonest. Next month I’m going to give 3 a try. They sell prearranged “data allowances” so I can pay, for instance, £15 and get a 3GB allowance. The prices are still outrageous, but maybe I’ll be able to use my mobile devices for their intended purpose – to use the internet while out and about!
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